Eligibility for Returns: You have 14 days from the date of receipt of your order to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items: Certain items are non-returnable, including:
Custom-made or personalized products.
Perishable goods.
Items marked as “Final Sale” or “Non-returnable.”
Return Process: To initiate a return, please contact us at [Insert your support email] with your order number and reason for the return. We will provide further instructions, including the return shipping address. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
2. Refunds
Refund Process: Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. We will notify you of the status of your refund after the inspection is complete. If approved, a refund will be processed to your original payment method within 7-14 business days.
Partial Refunds: In certain circumstances, only partial refunds will be granted, such as for items that are returned in a damaged condition or missing parts not due to our error.
Non-Refundable Items:
Shipping charges (if applicable) are non-refundable.
If a product is marked as “Final Sale,” it cannot be refunded unless it arrives damaged or defective.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us at [Insert your support email]. We may ask for photos or further information about the defect to process the exchange.
4. Late or Missing Refunds
If you haven’t received your refund within the expected time frame (7-14 business days), please:
Check your bank account or credit card statement again.
Contact your bank or credit card company, as processing times can vary.
If you’ve done all of the above and still have not received your refund, contact us at [Insert your support email], and we will assist you.
5. Return Shipping Costs
You are responsible for paying for your own shipping costs when returning an item, unless the item is defective or we made an error in fulfilling your order. Return shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund if it was provided for free.
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us at [Insert your support email] within 48 hours of receiving the product. Please include photos of the damage and your order number. We will arrange for a replacement or issue a refund as appropriate.
7. Order Cancellations
You can cancel your order within 24 hours of placing it. After this period, we may not be able to cancel the order as it may already be processed or shipped. Please contact us at [Insert your support email] immediately if you wish to cancel your order.
