United States: Shipping typically takes 7-15 business days from the date of dispatch.
Other Locations: Shipping may take 10-30 business days, depending on the destination and customs clearance processes.
Please note that these timeframes are estimates, and delays may occur due to unforeseen circumstances such as customs hold-ups, holidays, or carrier issues.
2. Eligibility for Returns and Refunds
Defective or Damaged Items: If your item arrives defective or damaged, you are eligible for a replacement or refund. Evidence such as photos or videos must be provided to verify the issue.
Incorrect Items: If you receive an incorrect item, you are eligible for a replacement or refund. Please contact us with proof of the incorrect item.
Exclusions: Returns and refunds will not be accepted for:
Slight variations in color, size, or minor imperfections due to manufacturing or display settings.
Delays that fall within the estimated delivery timeframes mentioned above.
Change of mind or buyer’s remorse after the order has been shipped.
3. Customer Responsibilities
Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Tracking Information: When returning an item, customers must provide a valid tracking number to confirm the shipment of the return.
Condition of Items: Returned items must be in their original packaging, unused, and in the same condition as received.
4. Return and Refund Process
Initiating a Return: To initiate a return, contact us at contact@notoriouswheels.com with your order number, a description of the issue, and supporting evidence (e.g., photos or videos).
Inspection: Once the returned item is received, it will be inspected to verify the issue. If approved, the refund or replacement process will begin.
Processing Times:
Refunds: Processed within 7-14 business days after the return is approved.
Replacements: Dispatched within 3-5 business days after the return is approved.
5. Non-Refundable Items
Shipping costs are non-refundable unless the return is due to a defect or error on our part.
Items marked as “Final Sale” or “Non-returnable” at the time of purchase are not eligible for returns or refunds.
6. Cancellations
Orders can only be canceled within 24 hours of placement. Once an order is processed or shipped, it cannot be canceled.
Please contact us immediately at contact@notoriouswheels.com if you need to cancel your order.
7. Damaged or Missing Packages
If your package arrives damaged or is missing items, please report the issue within 48 hours of delivery. Include photos of the packaging and the damaged or missing items to facilitate the resolution process.
8. Additional Terms
We reserve the right to refuse returns or refunds if the customer fails to meet the eligibility criteria outlined in this policy.
Our goal is to provide a fair and transparent experience for our customers while maintaining the sustainability of our business operations.
